Frequently Asked Questions
Everything you need to know about your Luana pieces.
How long will it take for my order to arrive?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are your garments ethically produced?
Yes, Luana the Label is committed to ethical manufacturing. We partner with certified factories that ensure fair wages, safe working conditions, and sustainable production practices.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. Please email us within 1 hour of purchase if you need to make changes, and we will do our best to accommodate your request.
Do you offer international shipping?
We ship worldwide! Shipping costs and estimated delivery times are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.